FAQ’s

Currently, EMMBA delivers to addresses within the United Kingdom only. We do not offer international shipping at this time.

We offer free standard shipping on all orders within the United Kingdom. There are no hidden fees or additional delivery charges added at checkout.

Orders are processed within 1 business day (Monday – Friday) after payment confirmation. Once dispatched, delivery typically takes 1–5 business days depending on your location. Total estimated delivery time is 2–6 business days.

Orders placed before 6:00 PM (GMT/BST) Monday to Friday will begin processing the same business day. Orders placed after this time, on weekends, or on UK public holidays will be processed the next business day.

We ship using trusted UK delivery services including Royal Mail, DPD, and Evri. The carrier used may vary depending on the product, delivery location, and availability.

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. Tracking information usually becomes active within 24 hours after dispatch.

If your order has not arrived within the expected timeframe, please contact us at Support@emmba.com with your name and order number.

Unfortunately, we are unable to ship a single order to multiple addresses. If you need items delivered to different locations, please place separate orders for each address.

Please contact us immediately at Support@emmba.com or call +44 20 8040 3651.

If your order hasn't been dispatched yet, we can update the address. Once dispatched, we will need to wait for the item to be returned before resending it.

In accordance with the Consumer Contracts Regulations 2013, if no specific delivery timeframe has been agreed, we will deliver your order within 30 days from the date of purchase. If we are unable to meet this timeframe, you will be notified and offered the option to cancel for a full refund.

You may request a return within 90 days of the delivery date. We accept returns for both defective and non-defective items. Items must be unused or lightly used and returned in reasonable condition with proof of purchase.

Please contact us before sending anything back — do not return items without prior approval as this may delay the process. Email us at Support@emmba.com.

Once we receive and inspect your returned item (usually within 72 hours), your refund will be processed within 7 business days. Refunds are issued to your original payment method. We do not charge any restocking fees.

Please note your bank or payment provider may require additional time to post the refund.

Please contact us as soon as possible at Support@emmba.com and include:
— Your order number
— Clear photos of the damaged or defective item
— A brief description of the issue

You may choose between a replacement or a full refund depending on your preference.

We sincerely apologise for any mistakes. Please email us at Support@emmba.com with your order number and details of the issue. We will resolve this promptly and cover all costs associated with sending you the correct item.

Yes. We offer exchanges for eligible items within 90 days of delivery. Contact us before returning the item and ensure it meets the return eligibility requirements. If the requested replacement is unavailable, you may choose a full refund instead.

We accept the following payment methods:
— Visa
— MasterCard
— American Express
— Discover

All prices are displayed in GBP (£).

Yes. Our website uses SSL (Secure Sockets Layer) encryption to protect your data during transactions. All payments are processed through Stripe, a PCI DSS Level 1 certified payment provider — the highest level of certification in the payment industry.

EMMBA does not store, process, or have access to your full card details.

All prices on our website are displayed in GBP (£) unless otherwise stated. Shipping is free on all UK orders, so no additional charges will be added at checkout.

Yes. EMMBA offers a 3-year limited warranty on products sold through our store, unless otherwise stated on the product page. This warranty covers manufacturing defects under normal use.

The warranty covers manufacturing defects under normal use. It does not cover:
— Misuse or accidents
— Unauthorised modifications
— Improper installation
— Normal wear and tear

Contact our support team at Support@emmba.com with:
— Your order number
— A description of the issue
— Clear photos showing the problem

Our team will review your claim and, if approved, offer either a replacement product or a full refund depending on availability.

We implement industry-standard security measures including SSL encryption to protect your personal data. Under UK GDPR, you have the right to access, correct, or request deletion of your personal data at any time.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

You may withdraw your consent at any time by contacting us at Support@emmba.com. We will promptly remove you from our mailing list upon request.

Yes. Our website uses cookies to improve your browsing experience, manage sessions, and remember items in your shopping cart. You may disable cookies through your browser settings at any time.

Please try clearing your browser cache or switching to a different browser. If the problem persists, contact us at Support@emmba.com with details about the issue so we can resolve it as quickly as possible.

Please reach out to us at Support@emmba.com and include a screenshot or description of the error so our team can assist you promptly.

Our team is here to help. Feel free to reach out to us anytime during business hours.

Contact Information

📍 Address: 1 Lister Rd, Peterlee SR8 2RB, UK

✆ Phone: +44 20 8040 3651

✉ Email: Support@emmba.com

🕐 Business Hours

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Mon – Fri:   7:30 AM – 5:00 PM

Saturday:   8:00 AM – 1:00 PM

Sunday:  Closed