Last Updated: March 2026

When will I receive my order?
Orders are processed within 1 business day. Delivery typically takes 1–5 business days depending on your location.

Total estimated delivery time is 2–6 business days.
Where is my order?
Once shipped, you will receive a tracking email. Tracking becomes active within 24 hours.

If your order is delayed, contact us at Support@emmba.com.
Do you ship outside the United Kingdom?
Currently, we only ship within the United Kingdom.
How much does shipping cost?
We offer free shipping on all UK orders. No hidden fees.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover.

All payments are processed securely via Stripe.
Is my payment information secure?
Yes. We use SSL encryption and Stripe (PCI DSS Level 1 certified).

We do not store or access your full card details.
What is your return policy?
Returns are accepted within 90 days of delivery.

Items must be unused or lightly used and in reasonable condition.

Contact us before returning any item.
How long does a refund take?
Returns are inspected within 72 hours.
Refunds are processed within 7 business days.

Your bank may take additional time.
What if my item is damaged or incorrect?
Contact us with photos and your order number.

We will offer a replacement or full refund.
Do your products include a warranty?
Yes. All products include a 3-year limited warranty covering manufacturing defects.
Customer Support
Support is available Monday to Friday, 9:00 AM – 6:00 PM.

Address:
1 Lister Rd, Peterlee SR8 2RB, United Kingdom

Phone:
+44 20 8040 3651

Email:
Support@emmba.com