Last Updated: March 2026

Introduction

At EMMBA, customer satisfaction is very important to us. If there is any issue with your order, we are committed to resolving it in a fair, transparent, and timely manner.

Return Eligibility

To qualify for a return, please ensure the following conditions are met:
— You may request a return within 90 days from the date of delivery
— Both defective and non-defective products may be returned
— Items must be unused or lightly used
— Items must be returned in reasonable condition
— Proof of purchase or order number is required

How to Request a Return

Step 1: Contact Us
Please contact our support team before returning any item.

✉ Email: Support@emmba.com
✆ Phone: +44 20 8040 3651

If the item is damaged or defective, please include clear photos of the product and a brief description of the issue.

Step 2: Receive Return Instructions
Once your return request has been reviewed, we will provide return instructions and the return address. Please do not send the item back without prior approval, as this may delay the process.

Step 3: Return the Item
After approval, please return the item using a trackable shipping method. A valid tracking number is required for all returned packages. Accepted return methods may include mail return or courier drop-off location.

Refund Process

— Returned items are inspected within 72 hours after receipt
— Approved refunds are processed within 7 business days
— Refunds are issued to the original payment method
— No restocking fees are charged
— Your bank or payment provider may require additional time to post the refund

Exchanges

We offer exchanges for eligible items within 90 days of delivery. Contact us before returning the item and ensure it meets the return eligibility requirements. If the requested replacement item is not available, you may choose to receive a full refund instead.

Incorrect, Defective, or Damaged Items

If you receive an item that is incorrect, defective, or damaged, please contact us as soon as possible and include clear photos of the issue. You may choose between a replacement or a full refund.

Contact Information

📍 Address: 1 Lister Rd, Peterlee SR8 2RB, UK

✆ Phone: +44 20 8040 3651

✉ Email: Support@emmba.com

🕐 Business Hours

Mon – Fri:   7:30 AM – 5:00 PM

Saturday:   8:00 AM – 1:00 PM

Sunday:  Closed