Last Updated: March 2026

Replacement Products

If you are eligible for a replacement, EMMBA will provide an identical product or a product of comparable value. If the original item is unavailable, we may offer one of the following options depending on availability and the nature of the issue:

  • A replacement product
  • A full refund

Warranty Coverage

EMMBA offers a three-year limited warranty on products sold through our store unless otherwise stated on the product page. This warranty covers manufacturing defects under normal use.

Your statutory rights under the Consumer Rights Act 2015 are not affected by this warranty.

Warranty Exclusions

The warranty does not cover:

  • Misuse
  • Accidents
  • Unauthorized modifications
  • Improper installation
  • Normal wear and tear

Warranty Claims

If you believe your product has a manufacturing defect and is covered under warranty, please contact our support team. When submitting a warranty claim, include the following:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

✉ Email: Support@emmba.com
✆ Phone: +44 20 8040 3651

Claim Review

Our team will review the information provided to determine if the issue qualifies under the warranty. If the claim is approved, we will offer either a replacement product or a full refund depending on product availability.

Returns for Warranty Claims

In some cases, you may be asked to return the product before a replacement or refund is issued. If a return is required, our support team will provide full instructions.

Consumer Rights

Nothing in these Terms affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015. For more information about your rights, visit gov.uk/consumer-protection-rights.

Questions and Contact Information

📍 Address: 1 Lister Rd, Peterlee SR8 2RB, United Kingdom

✆ Phone: +44 20 8040 3651

✉ Email: Support@emmba.com

🕐 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM